K&S

That’s one of the reasons I’ve struggled with the idea that an apology, by itself, somehow fixes what existed before. I don’t believe that’s how trust works. If you drop a plate on the floor and then apologize to it, the apology may be sincere, but it doesn’t put the plate back together. The apology isn’t the end of the conversation. It’s the beginning of asking why the plate ended up on the floor in the first place, because that’s where the problem actually starts getting solved.